We don't just think you'll love our pizza made with fresh, never-frozen original dough, signature pizza sauce made with vine-ripened tomatoes, and 100% real cheese made from mozzarella - we guarantee it.Order Now
If you don't love your pizza, tell us why and we'll deliver another one absolutely free.
In the unlikely event you're not happy with your pizza, use Papa's Quality Guarantee, and we'll deliver another pizza of equal or lesser value free.
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At Papa John's, we're passionate about the quality of our ingredients and pizza. If you are not satisfied with the quality of your pizza, we will replace the unsatisfactory pizza like for like, free of charge, subject to the terms and conditions below.
The Quality Guarantee only applies to a pizza you order and purchase directly from Papa John's that is not of satisfactory quality. Examples of unsatisfactory quality include: temperature (cold), undercooked/overcooked pizza, skimpy toppings, wrong pizza/toppings, and damaged pizza.
The Quality Guarantee excludes any issues regarding the delivery time. The Quality Guarantee does not apply to sides, drinks or desserts.
To claim the Quality Guarantee:
Provided you have fully complied with these terms and conditions, Papa John's will replace an unsatisfactory pizza for a pizza of equal or lesser value, free of charge, subject to normal restaurant hours.
There is no cash alternative or refund available. Subject to availability and non-transferable.
The Quality Guarantee is available at participating Canada and USA restaurants only and is not available at non-traditional Papa John's locations (i.e. stadiums, ballparks, etc).
The Quality Guarantee may be withdrawn and Papa John's reserves the right to modify or cancel this promotion at anytime.