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Frequently asked questions
We’re rolling out our fresh new site, one restaurant at a time 🇨🇦. To check if we’re live in your area, start your order – if we aren’t, you’ll be automatically redirected to www.papajohns.com.
Check out the Restaurant Migration section to find out which restaurants are moving over to the new system and the New Website and Mobile Apps section for more details.
Search for a specific question or category.
🏪 Restaurant Migration Schedule
🇨🇦 New Website and Mobile Apps
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What’s happening to the Canada website and mobile apps?
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Which restaurants have moved to the new website and mobile apps?
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Can I use the new website and mobile apps straight away?
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Why aren’t you switching all restaurants to the new system at once?
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Will you let me know if my local restaurant has moved to the new website and mobile apps?
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I received an email about the new website and mobile apps, what should I do?
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My local restaurant has moved to the new website and mobile apps, what should I do?
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My local restaurant has not yet moved to the new website and. Mobile apps, what should I do?
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How do you choose which accounts to switch from the current website and mobile apps to the new ones?
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How do I recover my account in the new website and mobile apps?
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You transferred my account by mistake – my local restaurant has not yet switched to the new system – how do I get it moved back?
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What will happen to my Papa Rewards points and Papa Dough® when I switch systems?
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I don’t remember my login email, what should I do?
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I can’t activate my account, what should I do?
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My Papa Dough® has not been transferred to my new account, what do I do?
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My Papa Dough® amount has changed, why is this?
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The mobile apps say ‘Early Access’ what does that mean?
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I’m lost, how can I get help?
❓General Questions
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Is there a minimum order amount required for delivery?
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When are your opening times?
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How long does it take you to deliver pizza?
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Why can’t you deliver to my house?
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Why do I need to enter my address before I place an order?
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Are the prices different on the paper menu to online?
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Do you accept large notes for a cash payment?
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Do you accept credit cards?
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Do I need to pay for delivery?
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Why doesn’t my promo code work?
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How do I reset my password?
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How do I opt out of receiving promotional emails?
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I cancelled my online order, but the charge still shows on my account. Why is this?
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Can I pay with a prepaid or reloadable credit card?
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💰 Papa Rewards®
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How does the Papa Rewards® program work?
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What is the Papa Rewards® loyalty program?
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Who can join Papa Rewards®?
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How do I join the Papa Rewards® program?
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How do I earn Papa Dough®?
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How can I redeem Papa Dough®?
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Is there a minimum order value to use Papa Dough® discounts?
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Can I transfer or cash out my Papa Dough® discounts?
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Can I earn Papa Dough® on every purchase?
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Can Papa Dough® and Papa Rewards® offers be combined with other promotional offers?
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Can I earn Papa Dough® if I check out as a guest?
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Will I get my Papa Dough® back if my order is cancelled?
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Can I earn Papa Dough® on tax-exempt orders?
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Can I earn Papa Dough® if I’m ordering for a schools or non-profit organization?
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Do tax-exempt personal orders qualify for Papa Dough®?
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Can I use Papa Dough® as a partial payment?
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Is there a maximum amount of Papa Dough® discounts I can use on a single order?
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Does my Papa Dough® expire?
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What happens if I don’t use my Papa Dough®?
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Can two or more accounts be merged together to create one account?
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What are the latest updates to the Papa Rewards® loyalty program?
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Can the Papa Rewards® program change?
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Where can I find the Terms and Conditions for Papa Rewards®?
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